Grayson Home Health
We make housecalls... everyday.
toll free 866.220.3828
903.891.1613
1515 S. Sam Rayburn Frwy. • Sherman, Texas
©2008 Grayson Home Health
Making the Right Choice
needn't be overwhelming.
How to Choose
For many reasons, selecting the right home health provider for you or your family member is
especially important. You want to find an agency with an array of services that meet your needs,
who demonstrates proven expertise in diverse medical specialties, who possess a solid track record,
who shares a reassuring philosophy, and who maintains community stability. It can seem like an
overwhelming task.
We'd like to help by providing you with some questions you may want to ask of any home health
agency you are considering. The important thing to remember is: It's your choice. Even if your
physician or the hospital social worker presents you with a few brochures or suggestions, you have
the right to explore all options before deciding.
The following are questions you may want to ask of any home health provider. Talk face-to-face
with a representative. A good home health agency will be happy to send someone to you at your
convenience. Professionalism, friendliness and demonstrated competence will help reassure you of
best fit.
- What services are provided and do they meet the full range of patient needs?
- How specialized are the services and how qualified are those performing them?
- What leading technologies are utilized in the home and how do those benefit the patient?
- What processes are in place for accessing health care professionals 24/7?
- Are non-medical services included?
- How are family members involved?
- Who comprises the care team?
- How long has the home health company been in business and how long have they provided services in your area?
- What are eligibility requirements for services?
- What does insurance cover and how are other fees paid?
- What on-going training is provided for employees?
- Does staff include a physician's assistant who can order and administer tests?
- How are emergencies handled?
- What measures ensure patient confidentiality?
- If contract staff are used, what reassurances are provided regarding quality of care?
- Do staff provide community leadership?
- What partnerships is the company engaged in?
- What awards or achievements has the company received?
- Is there an opportunity for family to provide feedback?
- Are print materials available for review?
